CRMLS COVID-19 Resources

Keeping you up to speed on the Coronavirus outbreak.

CRMLS encourages all members to stay up to date on the outbreak of the novel coronavirus COVID-19.
We will be updating this website regularly with helpful information.


FAQs


  • In these rapidly evolving times, we at CRMLS want to provide you with the resources necessary to understand how to adapt your business. Below are answers to a few questions we’ve received.


  • Yes. The California Association of REALTORS®’ Stay at Home Guidelines provides some excellent resources to assist you in determining what activities and services you can do as normal versus those that need to be modified.

    Specific attention should be given to current C.A.R. guidance providing that “REALTORS® should cease doing all in-person marketing or sales activities, including showings, listing appointments, open houses and property inspections.”

    We are developing resources to make even more of the MLS-related aspects of the business of real estate virtual. This includes some technological enhancements and some rule modifications to allow for buyers to see details about properties without having to be physically present. Return to this page regularly to see what’s new.

  • On March 21, 2020, CRMLS began removing traditional open house options from all MLS systems, including Matrix, Paragon, and Flex. This current limitation will remain in place until circumstances permit. Visit the CRMLS Knowledgebase for information on how to set up a virtual open house, which allows for a tour of the property using available technology, so the potential buyers are not physically present in the home.

  • Yes. The CRMLS Board of Directors has voted to remove the 30-day time limitation for Hold statuses. This change is only applicable to Matrix and Flex system users. Please note: The Hold Status does not exist in the San Diego instance of Paragon. The status that San Diego Paragon users can use to pull listings off the market to stop DOM is Withdrawn. Keep in mind that Withdrawn will still expire based on inputted Expiration Date.

  • No. The CRMLS Board of Directors has decided not to move forward with a freeze on Days on Market calculations. CRMLS strongly insists on maintaining a factually accurate MLS database. Read our blog post on this topic for more details.

  • Here’s a list, as of April 10, 2020. Please note, numbers 1-4 below only apply to users of the Matrix and Flex systems:

    1. 1. New Hold status rule definition: The CRMLS Board of Directors has approved the following definition for the Hold status:
      A valid listing contract exists, and no offer has been accepted. The Listing Broker is in possession of a seller written instruction to submit the listing as “Hold”. This instruction may be due to various reasons such as multiple quality offers already received, repairs, illness, guests, etc. Marketing and Advertising as defined in Rule 7.9.1 is permitted. The property is not available for showings consistent with Rule 9.3.
    2.  

    3. 2. 30-day Hold limit has been lifted: This change allows a listing to go into Hold status for longer than 30 days. CRMLS users can now enter the Hold Activation Date to any time in the future. This goes into effect immediately and will remain in effect until further notice. Remember, listings in Hold status do not go out to portals like Zillow, Trulia, and Realtor.com.
    4.  

    5. 3. Links to Virtual Open Houses and Virtual Showings temporarily allowed in Public Remarks: A Virtual Open House is defined as a Listing Agent inviting any number of people to participate in a scheduled event set for a specific time to view the property and interact with the Listing Agent virtually. A Virtual Showing is defined as a scheduled event between the Listing Agent and a specific potential buyer.
    6.  
      You may now include a link to and a time for a scheduled Virtual Open House, or a link to a set up a Virtual Showing, in the Public Remarks field. Rule 11.5 (e) in regard to No Branding in the Public Remarks field will be temporarily suspended only for Virtual Open Houses and Virtual Showings until further notice.

      Click here to view articles on how to set up a Virtual Open House in CRMLS systems

    7. 4. Virtual Open Houses have gained dedicated fields: To allow real estate professionals to distinguish between in-person open houses and virtual ones, CRMLS has updated its MLS systems to allow differences between in-person and virtual. Here’s a guide to setting up Virtual Open Houses in Matrix, and here’s a guide to setting up Virtual Open Houses in Flex.
    8.  

    9. 5. Unbranded Virtual Tours allowed in Public Remarks: You may include a link to an unbranded virtual tour in the Public Remarks field. You can view information on Matrix Virtual Tours here. (Unbranded Virtual Tours are allowed in the Remarks field for San Diego Paragon users.)
  • We’ve created a document to share with your sellers regarding some of the MLS status choices sellers have and the details within each of those statuses. Click here to access this flyer.

  • Yes. The new Rules that implement the Clear Cooperation Policy will take effect on May 1, 2020. Please visit our webpage for more information on this topic: https://go.crmls.org/clear-cooperation-policy/

  • This type of use is permissible per Rule 12.15.3 concerning reproduction of MLS content for valuation purposes.

    “Copies for Appraisals. Participants and Subscribers may reproduce from the MLS compilation, and attach to an appraisal as supporting documentation copies of those portions of the MLS compilation consisting only of such information on properties necessary to support a written appraisal or estimate of value on a particular property.”

  • CRMLS does not offer comment on how to comply with any governmental orders. Those questions should be discussed with your broker or legal counsel.

  • Generally, and as a best practice, agents should always be present when clients are in a property (see Rule 9.9). However, Rule 13.2 does allow for a code to be given to a potential buyer by a listing agent where the seller has provided their consent for a showing to occur without the listing agent present.

  • Please refer to local ordinances, state law, and your legal counsel for guidance.

  • We do not offer comment on how to comply with any governmental orders. Those questions should be discussed with your broker or other authorities.

  • CRMLS has not taken a position dictating what agents can or cannot do with respect to showings, listings, or sales. On the contrary, listings are still being entered daily, and transactions are being closed with regularity. Moreover, our rules have been relaxed to allow for virtual business to be conducted so that business can reasonably continue to exist under these circumstances. How agents and brokers conduct their business with respect to any other orders or guidance being provided by the government or otherwise is up to the agents and brokers themselves.

  • We do not offer comment on how to comply with any governmental orders. Those questions should be discussed with your broker or other authorities.

  • Think of virtual showings and virtual open houses as online versions of traditional showings and open houses. Think of a virtual tour as a video version of traditional MLS photos.

    A virtual showing, like a traditional showing, is for a buyers’ agent and their client(s) to get a detailed view of a property – it is not open to the public. The listing agent will set up the appointment and have a direct virtual conference with the buyers’ agent and their client(s).

    A virtual open house, on the other hand, is open to the public. The listing agent will set up a specific date and time to be available for anyone to conference in and view the listing.

    A virtual tour is a pre-recorded video tour of a property. A virtual tour may be branded or un-branded. Click here for answers to FAQs on virtual tours in Matrix.

  • In these rapidly evolving times, we at CRMLS want to provide you with the resources necessary to understand how to adapt your business. Below are answers to a few questions we’ve received.


  • Yes. The California Association of REALTORS®’ Stay at Home Guidelines provides some excellent resources to assist you in determining what activities and services you can do as normal versus those that need to be modified. Specific attention should be given to current C.A.R. guidance providing that “REALTORS® should cease doing all in-person marketing or sales activities, including showings, listing appointments, open houses and property inspections.”

    We are developing resources to make even more of the MLS-related aspects of the business of real estate virtual. This includes some technological enhancements and some rule modifications to allow for buyers to see details about properties without having to be physically present. Return to this page regularly to see what’s new.

  • On March 21, 2020, CRMLS began removing traditional open house options from all MLS systems, including Paragon. Visit the CRMLS Knowledgebase for information on how to set up a virtual open house, which allows for a tour of the property using available technology, so the potential buyers are not physically present in the home.

  • No. The CRMLS Board of Directors has decided not to move forward with a freeze on Days on MLS calculations. CRMLS is strongly concerned with maintaining a factually accurate MLS database. Read our blog post on this topic for more details.

  • You can use the Withdrawn status to stop Days on MLS or Days on Market from accruing. While Days on MLS or Days on Market will not accrue, no marketing can occur while a listing is in Withdrawn status. There is no syndication to third-party portals or IDX websites for Withdrawn status

  • Non-enforcement of Rule 10.7: CRMLS will not be enforcing the showing requirement for Active status in the San Diego Paragon ruleset until further notice. You are permitted to leave a listing in the Active status even though it cannot be shown. Listings remaining in Active will still be sent out to all of the normal real estate portals and will be included in the IDX feed to cooperating broker websites. Since Active properties will continue to be advertised and can receive offers, DOM will continue to count for Active listings.

    Unbranded Virtual Tours are allowed in Remarks: You may include a link to an unbranded virtual tour in addition in the Remarks field. You can view information on Paragon Virtual Tours here.

    Links to Virtual Open Houses and Virtual Showings temporarily allowed in Remarks: A Virtual Open House is a Listing Agent inviting any number of people to participate in a scheduled event set for a specific time to view the property and interact with the Listing Agent virtually. A Virtual Showing is a scheduled event between the Listing Agent and a specific potential buyer. You may now include a link to and a time for a scheduled Virtual Open House, or a link to a set up a Virtual Showing, in the Remarks field. Rule 12.5 in regard to No Branding in the Remarks field will be temporarily suspended only for Virtual Open Houses and Virtual Showings until further notice.

    Further enhancements may be put into place. Please check your email and this page regularly to keep abreast of any additional changes.

  • Yes. The new Rules that implement the Clear Cooperation Policy will take effect on May 1, 2020. Please visit our webpage for more information on this topic https://go.crmls.org/clear-cooperation-policy/.

  • This type of use is permissible per Rule 12.15.3 concerning reproduction of MLS content for valuation purposes.

    “Copies for Appraisals. Participants and Subscribers may reproduce from the MLS compilation, and attach to an appraisal as supporting documentation copies of those portions of the MLS compilation consisting only of such information on properties necessary to support a written appraisal or estimate of value on a particular property.”

  • CRMLS does not offer comment on how to comply with any governmental orders. Those questions should be discussed with your broker or legal counsel.

  • Think of virtual showings and virtual open houses as online versions of traditional showings and open houses. Think of a virtual tour as a video version of traditional MLS photos.

    A virtual showing, like a traditional showing, is for a buyers’ agent and their client(s) to get a detailed view of a property – it is not open to the public. The listing agent will set up the appointment and have a direct virtual conference with the buyers’ agent and their client(s).

    A virtual open house, on the other hand, is open to the public. The listing agent will set up a specific date and time to be available for anyone to conference in and view the listing.

    A virtual tour is a pre-recorded video tour of a property. A virtual tour may be branded or un-branded. Click here for answers to FAQs on virtual tours in Paragon.

  • Please refer to local ordinances, state law, and your legal counsel for guidance.

  • We do not offer comment on how to comply with any governmental orders. Those questions should be discussed with your broker or other authorities.

  • CRMLS has not taken a position dictating what agents can or cannot do with respect to showings, listings, or sales. On the contrary, listings are still being entered daily, and transactions are being closed with regularity. Moreover, our rules have been relaxed to allow for virtual business to be conducted so that business can reasonably continue to exist under these circumstances. How agents and brokers conduct their business with respect to any other orders or guidance being provided by the government or otherwise is up to the agents and brokers themselves.

  • We do not offer comment on how to comply with any governmental orders. Those questions should be discussed with your broker or other authorities.


  • Latest News


    Monday, 5/18

    Coronavirus: SBA CARES Act FAQs

    Tuesday, 5/12

    COVID-19 INDUSTRY GUIDANCE:Real Estate Transactions

    Friday, 5/8

    NAR Asks Agencies for Website on COVID and Mortgage Finance

    NAR’s Advocacy Work Towards COVID-19 Relief

    Thursday, 5/7

    COVID-19 Industry Guidance: Real Estate Transactions

    Governor Newsom Releases Updated Industry Guidance

    Friday, 5/1

    All DRE real estate exams canceled through May 16th

    Read More

    Friday, 4/24

    Details Of The Bill That Funds Small Business Loans

    Thursday, 4/23

    Details Of The Bill That Funds Small Business Loans

    Trump Signs Latest Coronavirus Economic Relief Package, Aimed At Small Businesses

    Friday, 4/17

    C.A.R. releases new and updated forms for use during the coronavirus pandemic

    Tuesday, 4/14

    What Brokers should know about COVID-19

    Relief FAQs for Agents

    Relief FAQs for Brokers

    Relief FAQs for Rental Owners

    Tuesday, 4/7

    Virtual open houses, masked notaries: How you can still buy a home in a pandemic

    CAR Coronavirus Weekly Recap

    Monday, 4/6

    CAR FAQs: Financial Resources for REALTORS®

    CAR FAQs: Financial Resources for Brokers

    CAR Local Ordinances

    Friday, 4/3

    CAR Local Ordinances

    SBA Rolls Out Paycheck Protection Loans

    Thursday, 4/2

    Coronavirus Advocacy FAQs: RE Transactions, Independent Contractors, NAR Grants

    Wednesday, 4/1

    NAR Coronavirus Guidance: Commercial Real Estate

    Coronavirus: SBA CARES Act FAQs

    Tuesday, 3/31

    Updated: Guidelines for Real Estate Best Practices During COVID-19

    CAR Risk Management COVID-19 Legal Documents

    Monday, 3/30

    Financial Relief for CA REALTORS®

    Guidelines for Real Estate Best Practices During COVID-19

    Saturday, 3/28

    Residential Real Estate Now Listed as an Essential Service

    Worried About Paying Your Rent or Mortgage in California?

    Friday, 3/27

    President Trump Signs $2 Trillion Coronavirus Rescue Package Into Law

    Thursday, 3/26

    California governor, big banks agree to 90-day mortgage grace period

    Senate passes $2 trillion aid package with REALTOR® relief

    Interim Guidance for Businesses and Employers to Plan and Respond to Coronavirus Disease 2019 (COVID-19)

    Open House Guidance During COVID-19

    Sample Preparedness Plan for Circumstances Relating to COVID-19

    Shelter-in-Place Guidance During COVID-19

    Prepared Remarks of Dr. Mark A. Calabria, Director of FHFA, at Financial Stability Oversight Council Principals Meeting

    Wednesday, 3/25

    Senate Reaches Historic Deal On $2 Trillion Coronavirus Economic Rescue Package

    Tuesday, 3/24

    NAR Urges Swift Passage of Remote Notarization Bill

    Mortgage Giants Ease Appraisal Requirements

    Brokerage Says Video Home Tour Requests Spike 500%

    Monday, 3/23

    Fannie Mae announces appraisal requirements for COVID-19

    Sunday, 3/22

    Trump activates National Guard in New York, California and Washington state.

    Saturday, 3/21

    CRMLS is restricting the open house features in all MLS systems, including Matrix, Paragon, and Flex.

    C.A.R and NAR ask Congress for aid for REALTORS®

    Friday, 3/20

    C.A.R issues guidance on Governor’s stay-at-home order.

    Thursay, 3/19

    California’s governor issues a stay-at-home order

    Wednesday, 3/18

    NAR releases a list of major provisions from the Families First Coronavirus Act that will impact REALTORS®

    Tuesday, 3/17

  • • A message from our CEO  

    The situation with the COVID-19 viral outbreak continues to evolve rapidly. We want to assure you that the health and safety of our staff, our users, and the broader real estate community is our highest priority.

    At the same time, we recognize the essential nature of our MLS services to the livelihoods of tens of thousands of real estate professionals. That is why we are equipped to handle our users’ needs, even in light of the current situation.

    We are working at a management level to ensure all our essential functions, including technical services, support, compliance, online training, and communications, remain available. At this time, we anticipate no disruption to service.

    The National Association of REALTORS has provided the following resource: Coronavirus: A guide for REALTORS®. We encourage you to review this information. Important information taken from that article is listed below.

    What preventative measures may be taken to reduce the risk of contracting and spreading coronavirus?

    The CDC urges individuals to take these measures to protect themselves and others:

    • • Wash your hands frequently with soap and water for at least 20 seconds. If soap and water aren’t available, use an alcohol-based hand sanitizer.
    •  

    • • Avoid touching your eyes, nose, and mouth with unwashed hands.
    •  

    • • Practice social distancing by staying out of crowded places, avoiding group gatherings, and maintaining distance (approximately 6 feet) from others when possible.
    •  

    • • Avoid close contact with anyone who is sick.
    •  

    • • Stay home if you have a fever, cough, shortness of breath or any other cold or flu-like symptom.
    •  

    • • Clean and disinfect frequently touched objects and surfaces.
    •  

    • • Cover your mouth and nose with a tissue when you cough or sneeze, or cough or sneeze into your sleeve.

     
    As always, but especially now, thank you for your continued support.

    – Art Carter, CEO of CRMLS




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