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Contact Us

800.925.1525

Phone & Chat Hours
(English & Spanish)

Monday – Friday:
8:30AM – 9:00PM
Saturday – Sunday:
10:00 AM – 5:00 PM

Our Live Chat and Submit a Ticket options have moved! To contact our Support Team, please click the buttons below.

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Compliance

The CRMLS Compliance Department ensures that your MLS data is as accurate and up-to-date as possible.

The Nation’s Largest and Most Recognized MLS​

What is it?

Compliance is the first point of contact for those reporting inaccurate information found on the MLS. Our Compliance Analysts work closely with listing agents, brokers, Associations, and Boards to process reports of potential violations. They investigate, clarify, and correct data inaccuracies and enforce MLS rules.

The boss of the company talking to his employee while she shows him the final report on the laptop
The boss of the company talking to his employee while she shows him the final report on the laptop

Our Goal

Our goal as a department is to uphold the integrity of CRMLS listing data so that you can work with confidence in the data you use in your business.

Compliance Live Chat has moved to REcenterhub!
To begin a live chat, please log in below.

Trouble logging in? Call the CRMLS Customer Care Center at (800) 925-1525

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CRMLS Compliance FAQs

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Live Chat

Chat Hours: 
Monday – Friday: 8:30 AM – 12:05 PM
& 1:15 PM – 4:00 PM

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Report Off-MLS Marketing

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Upcoming Webinars

Matrix: Top Violations Overview
Tuesday, October 22, 2024 – 10:00 am

Flexmls & Paragon: Top Violations Overview
Wednesday, October 23, 2024 – 2:00 pm

Compliance Resources

(available for Matrix, Paragon and Flexmls)

Rules & Policies

Clear Cooperation Policy

Knowledgebase

How to Register a Listing

Coming Soon Form

Citation Review Request

 Auto-Sold Correction (Matrix Only)

Buyer’s Agent Change Request

 Data Licensing Request

 Broker Suspension Guidelines

Request a Training Session

Compliance Education Videos

Compliance 101 QRGs

Recent Compliance Blog Posts:

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Yours Truly, Compliance: Clearing Up Compliance – Part 2

Welcome to the third post in our Compliance series, “Yours Truly, Compliance,” where we dive into some of the common misconceptions about the roles and…

compliance part

Yours Truly, Compliance: Clearing Up Compliance – Part 1

In our last blog post, we discussed who the CRMLS Compliance team is and why they exist. But it’s still possible you have the wrong idea of what Compliance is all about. In this…

compliance who makes

Yours Truly, Compliance: Who Makes the Rules Around Here?

There you are, getting some good work done, minding your business, when suddenly- DING! You get a message alert reading “CRMLS Citation Notice.” Sigh. You’ve…

Listing Input Forms

What's your CRMLS Compliance IQ?

Test your CRMLS Compliance knowledge.