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Office: 800.925.1525
Fax: 909.859.2050

Phone & Chat Hours (English & Spanish)

Monday – Friday 8:30 AM – 9:00 PM
Saturday – Sunday 10:00 AM – 5:00 PM

Business Address

15325 Fairfield Ranch Road, Ste.200
Chino Hills, CA 91709

 

The CRMLS Customer Care Center has been certified as a Center of Excellence by BenchmarkPortal six years running.

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Don’t have time for a call? See if your question is answered in these FAQs:

REcenterhub’s Market Statistics are sourced from MLS data and represent the CRMLS residential market (including data shares with other MLSs).

For more information on how to use the REcenterhub dashboard, please consult our user guide.

Go to the segment of your dashboard with your product tiles and find the Manage Apps button (+ icon) in the top right corner. Clicking this will open a sidebar with all of the products you have available. Selecting any product in this sidebar will open the app, regardless of if it is on your dashboard.

To add a product to your dashboard’s product segment, favorite it by clicking on the star icon below it. This will automatically add the product tile to the product segment on your dashboard. Rearrange your product tiles by dragging and dropping within the product segment. To remove a product from your dashboard’s product segment, simply unfavorite it by clicking the star icon again.

For more information on how to use the REcenterhub dashboard, please consult our user guide.

You can find the CAR tile in the product sidebar. To open the sidebar, go to the segment of your dashboard with your product tiles and find the Manage Apps button (+ icon) in the top right corner. The CAR tile should be there. If you’d like to add the tile to your dashboard, favorite it by clicking the star icon beneath it. From your dashboard’s product segment, you can drag and drop the CAR tile to rearrange its position as you wish.

For more information on how to use the REcenterhub dashboard, please consult our user guide.

Adding Photos: After you have submitted your listing in Matrix, click the Add/Edit tab, and select your listing in the Quick Modify drop-down menu. Click Manage Photos under Other Options. Click Browse to navigate to the folder on your computer where your photos are located. Select the photo(s) you want to add to your listing, and then click Open. When you’re finished adding photos, click Save.

For more information, click here for our full guide on adding photos.

Adding Virtual Tours: During the listing input process, select the Description tab.

If your virtual tour is unbranded – i.e., it is only a tour of the listing, with no agent/broker names, phone numbers, websites, email addresses, messages, or solicitations of any kind – enter the first virtual tour link in the Virtual Tour URL Unbranded field, and the second (if applicable) in the Virtual Tour URL Unbranded 2 field. The URL must begin with http:// or https:// to function properly.

If your virtual tour is branded – i.e., it includes agent/office branding of any kind – enter the link under the Virtual Tour URL Branded field. Again, the URL must begin with http:// or https:// to function properly.

For more information, click here for our full guide on adding virtual tours.

After logging into Matrix, click the Add/Edit tab. Under the Roster section, type your Agent or Office ID into the Quick Modify Agent/Office ID field, then click Edit. Under Select Form, click Change Contact Information. Update your information and Preferred Contact Order as needed. When finished, click Submit Member to save your updated info.

For more information, click here for our full guide on modifying your contact information.

If your MLS account is inactive, please contact your Association or Board directly to resolve. Only your Association or Board, not CRMLS, can reactivate your account.

MLS accounts become disabled most often due to rules violations. If your account has been disabled, you have likely received several emails from CRMLS detailing these violations and the steps needed to correct them. Please check for all emails from the CRMLS Compliance team, including in your spam folder. It is each user’s responsibility to ensure that they check the email address they have on file with CRMLS for warnings, violations, and fines. To reactivate a disabled account, follow the steps outlined by the CRMLS Compliance team in their email correspondence with you.

For information on how to avoid common MLS violations in the future, see this guide.

After logging into Matrix, click on the Add/Edit tab. Under the Quick Modify drop-down menu, select the listing to which you want to add an open house. You can also type the MLS # in the MLS # field and click Edit. On the Modify Listing screen, click Open House. Enter the Date, Time, and other fields as desired. Click Submit Listing to complete your entry.

For more information, click here for our full guide on adding and modifying open houses.

On the REcenterhub login page, click Forgot Password? and enter your User ID. You will receive an email to reset your password to the email address on file for your account.

After logging into Matrix, click the Add/Edit tab. In the Quick Modify drop-down menu, select the listing you want to update. You can also type the MLS # in the MLS # field and click Edit. Under the Select Form section, you will see options to change the listing status to Active, Active Under Contract, Pending, Sold, Hold, and Withdrawn.

Click the status you want. From here, you will see a variety of fields that you need to complete, depending on which status you selected. Fill out as many fields as possible. Required fields are highlighted in yellow. When you are done entering required fields, click Submit Listing.

Note: Only an office manager or broker has the option to view or cancel a listing.

For more information, click here for our full guide on modifying listings.

After logging into Matrix, click the Add/Edit tab. In the Quick Modify drop-down menu, select the listing you want to update. You can also type the MLS # in the MLS # field and click Edit.

On the Modify Listing screen, under the Select Form section, click Residential. From here, you can update relevant information, including the price. The listing’s price will appear under the Basics tab, inside the Listing Information section, and in the List Price field.

For more information, click here for our full guide on modifying listings.

Begin by searching in Matrix and on the ensuing search results page click Save, then select New Auto Email. Choose a contact (or create a new contact) to receive the email. Type a subject for the email in the Subject field (required) and choose if you’d like be bcc’d on all emails. Matrix will display a default message in the Welcome Email and Recurring Email fields, both of which you can edit. Select the dates and times you’d like the emails sent. Then click the Save button to save your Auto Email. You can enable up to 250 Auto Emails in Matrix.

If you are interested in setting up auto emails in Concierge mode, which allows agents to view and approve new/updated listings before being emailed to clients, find our full guide here. For our full guide on activating an auto email you created, click here.

After logging into Matrix, click the My Matrix tab, then the Auto Emails link. Locate the auto email you want to edit. Click the triangle next to the auto email to display options. If you have a large number of auto emails, you can make your search easier by filtering them with the Choose a filter drop-down menu. Click Criteria to update your Saved Search criteria. Review and modify the search criteria used to generate the auto email; when finished, click Save.

Verify that the Contact selected in the drop-down list is correct, as well as the CC field. If desired, check the box to BCC me a copy of all emails. Edit the email Subject and Message, if desired, and click on Enabled to enable the auto email. Click Save to complete.

Note: If your auto email returns more than 250 listings, the email will be disabled. To re-enable, narrow your search criteria and reactivate the auto email. If necessary, you can set up multiple saved searches for a single client.

For our full guide on activating an auto email you created, click here.

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